Frequently Asked Questions?

Most frequently asked questions

• Can I use my Railcard for tickets for travel on the London Underground?
  A:

  You cannot use your Two Together Railcard to get discounts on Oyster Pay As You Go or tickets bought from London Underground retailers.

  However, you can buy discounted rail tickets for a journey which involves a cross London journey using the Underground to travel between two London mainline train stations. Anytime Day Travelcards are also available when bought as part of your National Rail ticket to London from outside London Zones 1-9, subject to a minimum fare of £22.60.

   

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• Will I have to pay the full fare if I forget to bring my Railcard when I travel?
  A:

  Yes. You must show your valid Two Together Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

  A train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens providing you can show that you owned a Railcard before you started your journey.

  Each train company will have their own process for doing this. You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. Where you have already paid for additional tickets you should contact the relevant train company’s customer services department; in the case of a notice to pay or notice of Penalty Fare, you should follow the instructions included on how to challenge or appeal the charge.

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• Can I travel with my Two Together Railcard at any time of the day?
  A:

  You can travel on Two Together Railcard discounted tickets from 09:30am Monday to Friday and at any time on weekends and public holidays.  Two Together Railcard discounted tickets cannot be used between 04:30am and 09:29am Monday to Fridays (excluding public holidays).

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• Can I laminate the paper Railcard I have bought from a station to protect it?
  A:

  No. Please do not laminate your Railcard. In most instances the heat of a laminating machine will turn the surface of your Railcard black, damaging it and making it illegible. If this happens you will need to buy a replacement Railcard (for a fee of £10 if you have had no previous replacements).

  Laminated Railcards cannot be accepted by rail staff as the lamination makes it difficult to validate that the Railcard has not been tampered with.

  To protect your Railcard please keep it in a plastic ticket wallet which is available for free from any staffed station.

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• Can I buy tickets at a discounted rate before my Railcard arrives?
  A:

  No. You must carry your Railcard with you on any journey where you have bought discounted tickets with the Railcard.

  Therefore, if you buy discounted Railcard tickets before you receive your Railcard, you do this at your own risk.

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• Can I travel on discounted tickets if my Railcard expires before I complete my journey?
  A:

  No. You will not be able to travel with your discounted tickets if your Two Together Railcard has expired. Discounted tickets are only valid if you are using them with a valid Railcard. You will need to renew your Two Together Railcard before you begin and complete your journey.

  Click here for the step by step guide on how to renew your Railcard.

  If you have selected 'Digital' under ‘Choose the type of Railcard you would like’ section, your digital Two Together Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Railcard. 

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• Two Together Railcard Terms & Conditions
  A:

  Please click on https://www.twotogether-railcard.co.uk/help/terms-conditions/ for important terms and conditions that you need to understand before you use your Railcard.

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• Can I use my Railcard in conjunction with Train Company special offers?
  A:

  Yes. You can use it with the 2FOR1 Days Out Guide promotions and most offers given by train companies. Please note that your Railcard may get you the full 1/3 discount on some Train Company special offers, but many offers include a smaller discount or no discount at all. It's best to ask at your local station for details of a specific offer, or call National Rail Enquiries on 03457 48 49 50.
  
  Alternatively, you can visit www.nationalrail.co.uk.

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• Will I receive the Railcard discount on any chargeable items I take on the train with me?
  A:

  No. The Railcard discount does not cover charges on various articles or animals.

  For details of which items carry a charge, and details of the charges, please call National Rail Enquiries on 03457 48 49 50.
   

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• Can I use the Railcard in Northern Ireland or the Republic of Ireland?
  A:

  Railcards can be used for rail discounts in the area known as Great Britain (England, Scotland and Wales). They cannot be used for rail travel in either in Northern Ireland nor the Republic of Ireland.

  If you live in the Republic of Ireland or Northern Ireland you can buy a Railcard to use for travelling in Scotland, Wales or England. For more information on concessionary rail travel schemes in Northern Ireland please see www.translink.co.uk or the Republic of Ireland please see www.irishrail.ie.
   

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• Can I use my Railcard to buy my ticket on the train rather than at a station?
  A:

  Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.  If this is the case you can buy your discounted ticket from on-train staff or at your destination station.

  Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.
   

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• Can I use my Railcard to buy tickets for other people?
  A:

  No, the Railcard can only be used to buy discounted tickets for its named cardholders.
   

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• Can I reserve my seat if booking a ticket in advance?
  A:

  Yes, providing that there are reservations available on the service on which you are travelling. Many train companies will allow you to reserve a seat free of charge on longer distance journeys.
  
  Please check with the local ticket office staff before buying tickets.

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• What happens if I want to travel somewhere different from my friend? Can I change the 2nd name and photograph?
  A:

  If you want to make a journey with another friend, you will need to purchase a new Two Together Railcard.
   

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• Can I use the Two Together Railcard when I am travelling on my own?
  A:

  No. The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.

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• Which train companies give Railcard discounts?
  A:

  You can use your Railcard on all franchised train operating companies that provide services within England, Scotland and Wales.
  
  Railcards do not give discounts on Eurostar services, Charter services, and Heritage Railways unless state otherwise

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• When buying tickets, do both Railcard holders have to be present?
  A:

  One Railcard holder will, but there is no need for both of you to be present at time of purchase. However, please remember you both must buy both tickets at the same time and make the journey together.
   

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• Do we need to start and end our journeys together for the Two Together Railcard discount to be valid?
  A: Yes, you must travel together throughout your whole journey, for both named cardholders to be eligible for the Two Together Railcard discount.
  
  

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• Why can’t the Two Together Railcard be used before 09.30 Monday to Friday?
  A: The Two Together Railcard is designed to encourage leisure journeys which tend to take place after the busy morning peak period.

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• Can I travel with a Two Together Railcard discounted ticket in the evening peak?
  A: Yes, providing your ticket type is valid during the evening peak you should be able to travel. The only restriction with the Two Together Railcard is during the morning peak period.

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• Can I purchase First Class tickets with my Railcard?
  A: Yes, First Class tickets can be purchased using your Two Together Railcard.

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• Is there a minimum fare?
  A: There is no minimum fare for Two Together Railcard discounted National Rail tickets.
  
  
  
  

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• Can I get a discount on Season tickets and period Travelcards with a Two Together Railcard?
  A: No, we’re sorry but the Railcard gives no discount on these ticket types.
  
  

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• Can I buy a Two Together Railcard to travel with a colleague on business?
  A: Providing you are making your journey together, there are no restrictions on the reason for your journey.
  
  

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• Where can I buy tickets with my Two Together Railcard?
  A: You can buy Two Together Railcard discounted tickets at staffed station ticket offices, at ticket vending machines or online.
  
  

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• I travel with my friend/colleague but then get off the stop before they do. Is this acceptable?
  A: No. Both of you need to be travelling together for the entire duration of the journey. If one of you leaves early, both of your tickets will cease to be valid.
  
  

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• Can I get a Two Together Railcard discount on Rover or Ranger tickets?
  A:

  Yes, you can get Two Together Railcard discounts on a number of Rover and Ranger tickets. Please check with your local station or visit http://www.nationalrail.co.uk/times_fares/rangers_and_rovers.aspx for more details.

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