Frequently Asked Questions?

Most frequently asked questions

• How do I renew my Two Together Railcard online?
  A:

  Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.

  Click here for the step by step guide on how to renew your Railcard.

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• Can I renew my station-purchased Railcard online?
  A:

  Railcards issued at stations cannot be renewed online. You will need to create an account and purchase a new Railcard.

  To buy a new Two Together Railcard, please go to the website homepage, click ‘Buy Now’ and follow the instructions on the screen. You will also have to provide two separate passport-style photo (one of yourself and one of the other named cardholder) to continue with your purchase.

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• Can we renew our Two Together Railcard?
  A:

  Yes.  You can renew your Two Together Railcard within 30 days before the expiry date on the Railcard.  We will send you a reminder notice providing that we have an email address for you. (Please note that it is your responsibility to make sure that your Railcard is valid for every journey that you make with it.)
   

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• Can I change the name of the second cardholder when I renew my Railcard?
  A:

  Yes, you can.

  If you are renewing your Railcard online and change the name of the second cardholder then you will be requested to provide a new photo. 

  If you are renewing your Railcard at the station, and changing the name of the second cardholder, then you will need to complete an application form and provide new photos for you and the second cardholder (as a new photocard will need to be issued).

  Please note you cannot change the second cardholder part of the way through the year, you will need to buy a new Railcard.
  
  

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