Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside Great Britain

I no longer look like my photograph, can I have a new photo on my Two Together Railcard?

If you bought your Two Together Railcard online, we advise that you wait until your Railcard has expired, when you will be able to update your photograph during the renewal process. However, if this is not suitable, you will need to call our helpline on 0345 3000 250 to order a replacement. You will also have to pay a £10 administration fee and you will be required to email us the new passport-style photo.

If you bought your Two Together Railcard at a station you will need to take it to a staffed station along with the new passport-style photo to be issued with a replacement. You will also have to pay a £10 administration fee.

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